Returns & Refund
We hope you are happy with every purchase you make. If you change your mind about keeping your purchase and want to return items to us, please fill in the Return Request Form and return the eligible items by post within 14 days. You will be refunded using the payment method you used to place the order. Please read below for our return policy.
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Return items because you change your mind
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Please submit your Return Request Form within 14 days of receiving the order and send the item back to us with the return details. We will refund you within 5-7 days upon receiving the returned items, provided they remain in their original condition, with all packaging and labels intact, and unused. Please note that you are liable for the postage costs for the return.
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Personalised or Tailor-made Jewellery orders
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When you order personalised jewellery or tailor-made jewellery from our website, we will create or customise a unique piece based on your specific requirements. Once we start crafting your tailor-made piece, the order cannot be cancelled or refunded unless it is due to an error on our part.
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Return Faulty and Incorrect Items
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If the items you received are faulty, damaged, or do not match the specifications in your order, please email us at support@astrozie.com for a return and refund. Please ask for proof of postage and keep this receipt until you have received your refund.
Items that cannot be returned for a refund
Please note that we are unable to accept returns and provide refunds for the following:
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Personalised products or items made to your specific measurements, unless they do not match the specifications in your order.
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Products received over 14 days ago.
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Products or packaging in poor condition.
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Products that cannot be returned for hygiene reasons, including pierced earrings.
Refunds
The refund will be issued to your original payment account within 5-7 days upon receipt of the returned items. Please note that original shipping fees are non-refundable.
If you have any questions about the return of your order, please email us at support@astrozie.com.